Frequently
Asked
Questions

Content Owner

REGISTRATION & FILM UPLOADING

  • Registration takes place on Artinii.com
  • When registering, choose the role “Content Owner” to access film distribution tools
  • Go to Artinii.com, set up your free account, and click “Upload Film”
  • Resolution: Full HD, 2K, 4K
  • Container: MP4, AVI, MOV, MKV, ProRes
  • Audio:
    • Stereo sound or 5.1 (AC3, AAC, WAV, FLAC, MP3)
    • Channel order: L, R, C, LFE, LS, RS
    • Each language must be in its own audio stream
    • Audio tracks can be uploaded separately in FLAC, WAV, AAC, MP4, AC3, MP3 formats
  • Subtitles: .srt
  1.  
  • Embedded in container, or separate file format: .srt
  • Upload during the 6th step of the upload process or later in “Edit Audio & Subtitles”
  • Can be embedded in the container, in which case they are uploaded automatically

Up to 300 GB per film

  • Upload time depends on computer performance & internet speed.
  • Processing takes up to 24 hours, depending on the film’s size and encoding, as manual Quality Control is taking place.

FILM REVIEW & APPROVAL

You can review the audio track after upload or request a processed copy before sending it to clients.

  • Upload your film to Artinii.Pro at least 48 hours before the screening
  • After upload, the film undergoes pre-processing, which may take several hours
  • The film owner must review audio & subtitle tracks, prompted via email
  • Artinii approves films within 48 hours after owner review
  • At least 24 hours before the screening to allow customers time to download, test playback, and resolve issues

An Artinii reviewer will contact you to resolve them.

FILM PROTECTION & DRM

  • Invisible & inaudible watermarks are embedded before transfer.
  • Encrypted using PlayReady or Widevine DRM, enhanced with custom Artinii protection.

No, Artinii Cinema Player (ACP) automatically prevents software screen recording.

Screening details are stored on the Litecoin blockchain for auditing.

SUBTITLES

Go to Artinii.Pro → My Films → Edit Audio & Subtitles → Add Custom Subtitles.

Only .srt format is supported.

Yes, if embedded, they upload automatically with the film.

LICENSING & DISTRIBUTION

  • Artinii.Pro → My Films → Send Film → Follow the instructions
  • The recipient must have its screening venue registered at Artinii.Com
  • Sending a film comes with a fee

Invoices & reports are sent monthly.

You are still charged for the delivery.

According to local regulations.

SaaS PAYMENT MODELS

  • Artinii.Pro → My Films → Send Film → Follow the instructions
  • The recipient must have its screening venue registered at Artinii.Com
  • Sending a film comes with a fee

Invoices & reports are sent monthly.

You are still charged for the delivery.

According to local regulations.

MARKETPLACE & REPORTS

Artinii.Pro → My Films → CinemaAnywhere → Set pricing & country restrictions.

Artinii.Pro → Reports → Select data, export in CSV/XLSX format.

Currently, we support Full HD.

FILM GALLERY & FESTIVALS

  • Contact artinii@artinii.com and provide:
    • Admin email (must be linked to an Artinii.Pro account)
    • Page title, description, custom slug, social media links
    • Header photo (1920x370px, .jpeg or .png)
    • Logo (.eps, .ai, or transparent .png, max 320x320px)
    • refer to the tutorial page
  • Click “Film Gallery” → Select platform → Confirm selection.
  • Adjust settings for VOD or Public Screenings.
  • Set Global pricing, which can be modified later.
  • refer to the tutorial page
  • You must own a Film Gallery or be invited as a contributor
  • Click “Film Gallery” → Select festival → Confirm

TROUBLESHOOTING & SUPPORT

Yes! Contact artinii@artinii.com to schedule a Zoom walkthrough.

Register on Artinii.com for an Exhibitor account and set up a Screening Place.

  • Contact support via Artinii.Pro’s Help section
  • Visit Artinii.com for assistance
  • Contact the helpline email support@artinii.com

Screening Venue

  • Registration takes place on Artinii.com
  • When registering, choose the role “Exhibitor”.
  • A Screening Place is the venue where your screenings will be held.
  • It must be correctly set up for screening approval.
  • Enter the exact location (address, city, country).
  • Describe the venue (e.g., cinema, outdoor screening, cultural center, etc.).
  • Provide the exact number of seats, ensuring proper licensing calculations.
  • link to one-page tutorial

ARTINII CINEMA PLAYER

  • Windows: Microsoft Store → Download here
  • MacOS: Download here
  • Windows: min. Windows 11, Intel Core i5 (recommended i7), 8 GB RAM (recommended 8 GB)
  • MacOS: min. macOS 11.6 (Big Sur), dual-core Intel i3 (recommended i5 or Apple M1), 8 GB RAM

OFFLINE SCREENING & LICENSING

  • Yes, after logging in and downloading a film, you can play it offline within a 14-day period, but in any case limited to any license-period restriction.
  • After this period, Artinii Cinema Player will automatically log you out.

It depends on your internet connection speed and the speed of your disk (HDD/SSD).

ADDING LOCAL CONTENT

Yes, simply drag files into the library or use “Add Local Films”.

  • Yes, but you cannot play the entire film. After playing more than 60% of the playback time, the license is considered “used.”
  • You can skip through any part of the film – the beginning, middle, or end.
  • Yes, click on “Place Test Order” in the left menu of Artinii Cinema Player to access a test video.
  • Or order a test delivery through the artinii.pro dashboard, and select Test Delivery in the menu on the left

TROUBLESHOOTING

  • Ensure you’re logged into the correct account that made the purchase.
  • Check for a confirmation email in your inbox.

Verify internet connection, free disk space, and restart ACP.

Keep ACP running for at least 60 seconds in the foreground, as it cannot be minimized.

Use an HDMI cable, set your display to “Extended” mode, and update your graphics card drivers.

  • Contact support directly within ACP via the “Help” section.
  • Visit Artinii.com and reach out to support online.
  • Or email support@artinii.com

LOGGING IN

  • Check keyboard settings (CZ/GB).
  • Try logging in with Google account.

On the login page, click “Lost your password?” and follow the instructions.

TECHNICAL SETUP

  • Yes, click “Place Test Order” in ACP’s left menu.
  • A test video (public trailer) will automatically be downloaded.
  • The video will be available within 30 minutes, allowing playback and A/V setup verification.
  • If any issues arise, click “Help” for further assistance.
  • Use an HDMI cable to connect to a projector or screen.
  • Set the display mode to “Extended” instead of “Duplicated” to ensure proper display.
  • Check your graphics card drivers and update them if necessary.
  • Verify the sound setup – ACP supports stereo and 5.1 audio formats.
Skip to content